Ordering, Shipping & Returns

AVAILABILITY

All items are subject to availability. We make all our products by hand, and while we try to keep most of our popular products immediately available, some may have a longer shipping time as we may need to make one especially for you.

We will inform you as soon as possible if the goods you have ordered are not available and discuss options with you. If you'd like to contact us before ordering, please contact us or email us.

ORDERING ERRORS

You are able to correct errors on your order up to the point at which you click on “submit” or “make payment” on the final page of our ordering process. 

SHIPPING

We have selected the best shipping options based on your order item(s), their weight, size and your location. These options and rates will be displayed at checkout. We offer free worldwide shipping on orders over €150.

We do not accept any liability for any errors arising from incorrect or incomplete delivery information.

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.


LOCAL TAXES & CUSTOMS

It is the sole responsibility of the purchaser to check with their local customs and excise regulations to ensure a smooth delivery.

RETURNS

Extended returns for Christmas period : orders placed by the 24th December can be returned until 31/01/2024.

If, for any reason, you are not happy, we accept returns for a full refund to the original method of payment within 28 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must cover the cost of return postage. Please email us at info@holdenleathergoods.com or call us to request a RA number and return address.

Please note that personalised items cannot be returned or exchanged.